FREE SHIPPING ON USA ORDERS OVER $75 (exclusions apply)

FAQ's

I HAVE $75 WORTH OF GOODS IN MY CART, WHY IS THE FREE SHIPPING OPTION NOT SHOWING UP?

Bulk bags are not included in the free shipping qualification. Free shipping is for JAR orders only.

WHEN WILL MY ORDER SHIP?

We ship orders same or next day. 

ONCE SHIPPED WHEN WILL MY ORDER ARRIVE?

DOMESTIC Shipping:
USPS Priority Mail Express: 1 Business Day
USPS Priority Mail: 1-3 Business Days
USPS First Class Mail: 5-7 Business Days

We do not charge a shipping & handling fee like most websites. The price you pay for shipping is the exact price we pay for your label. We do not profit from shipping!

*Express shipping is guaranteed delivery before 10:30am the next business day. All other shipping methods are approximate.

INTERNATIONAL Shipping:
USPS Priority Mail Express: 3-5 Business Days
USPS Priority International: 6-10 Business Days
USPS First Class International: 7-21 Business Days

*Shipping fee includes a Customs Number.

*All shipping methods are approximate.

*International EXPRESS is not a 100% guarantee due to customs

*Customs charges may apply before delivery, and buyer is responsible for these charges

I DID NOT RECEIVE MY PACKAGE ON TIME!

We are not responsible for delays caused by the postal service. NO SHIPPING IS GUARANTEED ON TIME.  The post office notoriously delays packages, reroutes them, and causes late deliveries all the time. Please do not email us about this. We have the same information as you do regarding tracking. If you want more information on the whereabouts of your package, please contact the USPS and discuss with them. We do not offer refunds or store credit based on late arrivals that are not at the fault of Fancy Sprinkles™.

WHAT IF MY PACKAGE IS LOST?

If your package is lost, please contact the USPS to try and locate it. If 30 days passes, and they are still unable to locate your package & the tracking is showing no movement, a store credit will be issued to you in the amount of your purchase. We cannot refund your shipping if the error is caused by the post office. Orders marked as delivered by the USPS cannot be credited. 
*Fancy Sprinkles™ is not responsible for incorrect mailing addresses.

DO YOU SHIP OUTSIDE OF THE US?
Yes, happily! International shipping rates apply. CUSTOMS CHARGES MAY APPLY UPON RECEIVING YOUR PACKAGE, AND DELAYS MAY BE CAUSED DUE TO CUSTOMS.

WHERE WILL MY ORDER SHIP FROM?
Your order will ship from the West Coast of the United States.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments through PayPal and all major Credit Cards.

WHAT IF I WANT TO RETURN SOMETHING THAT I ORDERED?
All Fancy Sprinkles™ sales are final. Due to the nature of sprinkles being food items, we are unable to accept returns or exchanges.

CAN I USE MORE THAN ONE PROMO CODE?
At this time you may only use one promotion code per transaction.

I AM INTERESTED IN COLLABORATING WITH FANCY SPRINKLES™, WHO DO I CONTACT?

Please contact Lucy at info@fancysprinkles

ARE THE BALLS IN THE SPRINKLES TOO HARD TO EAT?

Our smaller "balls" are candy beads, and they crunch about as hard as a sweet tart. The larger "balls" are chocolate sixlets and are soft.

DO THE SPRINKLES ACTUALLY TASTE GOOD?

YES! Our sprinkles are delicious. Our jimmies are crunchy, so if you like crunchy, you'll love our sprinkles!

DO YOUR SPRINKLES CONTAIN NUTS, GLUTEN, SOY, OR EGGS?

All of our sprinkles are gluten free (minus the metallic rods, but those are not labeled for consumption) & nut free, but they are not certified. Which means that some of them MAY have been produced in a facility that produces gluten, nuts, eggs, etc. There is always a risk of cross contamination. Please see full list of ingredients on each product page for more information.

ARE YOUR JARS LABELED?

Our jars are fully labeled with ingredients, nutrition facts, and other information.

HOW LONG DO THE SPRINKLES LAST?

Our sprinkles are best by a year from the purchase date. However, if they are stored in a cool, somewhat dark place with the lid tightly screwed on, they can still taste good beyond that.

ARE YOUR SPRINKLES KOSHER?

Are products are MOSTLY kosher, but we are in the process of getting officially certified. If you'd like to know which ones are, please email us.

DO YOU OFFER WHOLESALE?

We offer wholesale to bakeries and other sellers. Please click the wholesale link in the menu bar on the home page for more information and to sign up.

 

 

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