WHEN WILL MY ORDER SHIP?
Orders take 1-3 business days to process during regular season. During holiday seasons such as Halloween, Thanksgiving, Christmas, Valentines Day, and Easter, processing times can range from 3-7 business days. Please be assured that we do hire seasonal help during these times to make sure orders are being sent out in a timely manner. The shipping speed you select at checkout is simply the GENERAL speed of the courier. Please factor in processing times in addition to shipping speed.
1-3 business days is not a guarantee, neither is the postal service's time. Sometimes delays occur, and we are not responsible for late orders due to the courier.
ONCE SHIPPED, WHEN WILL MY ORDER ARRIVE?
Your order will arrive according to the shipping speed you selected. First class mail by the USPS is the slowest form of mail, so usually that takes about 5-7 days. Priority mail is general 1-3 days depending on your state's location.
For express orders and delivery, please email us directly at email@example.com so we can speak directly with you and let you know if your order will actually make it to you on the day you need it.
We are not responsible for incorrectly input addresses by the customer. Our system prints exactly what the customer inputs in the shipping fields. If your package is undeliverable due to a mistake in your address, Fancy Sprinkles does not offer refunds or exchanges on these packages.
We do not charge a shipping & handling fee like most websites. The price you pay for shipping is the exact price we pay for your label. We do not profit from shipping!
*There is no guarantee on delivery time for any international order due to the irregularity of international transit and customs. Even if you choose priority international, it doesn't mean it's a set amount of days.
*Shipping fee does not include customs charges
*All shipping methods are approximate.
*Customs charges may apply before delivery, and buyer is responsible for these charges
I DID NOT RECEIVE MY PACKAGE ON TIME!
We are not responsible for delays caused by the postal service. NO SHIPPING IS GUARANTEED ON ANY SPECIFIC DATE. The post office notoriously delays packages, reroutes them, and causes late deliveries.
We have the same information as you do regarding tracking, unfortunately. If you want more information on the whereabouts of your package, please contact the USPS or Fed ex (whichever courier your parcel is on) and discuss with them. We do not offer refunds or store credit based on late arrivals that are not at the fault of Fancy Sprinkles™.
WHAT IF MY PACKAGE IS LOST?
If your package is lost, please contact the USPS to try and locate it. If 30 days passes, and they are still unable to locate your package & the tracking is showing no movement, a store credit will be issued to you for product purchased, minus the cost of shipping. We cannot refund your shipping if the error is caused by the post office. Orders marked as delivered by the USPS cannot be credited.
*Fancy Sprinkles™ is not responsible for incorrect mailing addresses.
WHERE DO YOU SHIP INTERNATIONALLY?
We currently ship to the following international locations. We're always working on adding more locations, so keep and eye out if we don't ship to you yet!
WHERE WILL MY ORDER SHIP FROM?
Your order will ship from the West Coast of the United States.
MY ORDER WAS MARKED AS DELIVERED BUT IT'S NOT HERE!!!
Please check your mail box. We send lots of packages USPS and as obvious as it sounds, the mailbox is where the mostly end up. If that doesn't work, check with your neighbors. 9 times out of 10 the package is with a neighbor. If a package is marked as delivered, we take the word of the courier, and unfortunately do not offer replacements or refunds on packages that are "delivered".
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We pride ourselves on shipping orders out as quickly as possible. If you need to cancel or edit an order within 2 hours of receiving an order confirmation, please email firstname.lastname@example.org and submit your request. We will do our best to assist you with your request, however there is no guarantee an accommodation can be made. After 2 hours from receiving your order confirmation, this option will no longer be available and no further changes or cancellations can be made.